Ellsworth & Stout, CPAs

Roger Fredericks a year ago

I was utilizing the services of this firm for over 4 years. I was then transferred to a Deborah Perry that took over my file 2 years ago without being notified prior. I continued to use their services, despite many times that Deborah responded condescending, or not in a timely manner. They continued to render services without taking money at times or even explaining what they were doing, the costs, or really notifying me of an invoice or cost, until after the service was completed. I actually paid close to $4,000 for a service to the IRS that I was told would be completed, that was not accepted by the IRS with their processes. I went through a divorce in 2023 and in doing so, I was traveling in and out of the country. I was disputing some of the invoices given to me, and in doing so, they continued to refuse appointments for me to come into the office until I "settled my invoices". I sent countless emails to Deborah in regards to speaking to me, and they were all disregarded. Finally back in the country, I verified and settled my invoice, and received a nasty phone call from a Mark, who claimed to be an account manager. He stated they do not work for free, and that they will discontinue services with me, after I just paid my invoice. I nicely explained I was traveling and said in the future I would actually like to pay my invoices in advance for services I am actually requesting, but this individual was extremely rude, and arrogant stating he is confident that this firm is good enough that they won't care what reviews I write, or need my business. I would highly suggest not ever using this firm as they are late in responding, expensive and talk to you in a very condescending way. If I could give these people 0 stars I would,after all the money I spent at this firm. Go to a different firm.

Lianna a year ago

They asked us to upload our documents to their portal. After uploading our last 3 years of tax returns, we did not hear back from them. I called after a week and they said they couldn't take on more clients. Why ask for us to upload taxes if you can’t take more clients? Waste of time and effort.

LV XL a year ago

What an amazing experience! Their entire staff is friendly, knowledgeable, and true experts in their fields. Brian is the best and I highly recommend his services for your personal and business taxes.

Kyle 2 years ago

While the people here were kind to work with, the person working on our tax return had some knowledge gaps. Specifically around SEP IRA contribution limits, differences between the SE health insurance deduction and the premium tax credit, FINCEN, and more. And then little things like misspelling one of our names, figures being entered slightly incorrectly compared to uploaded documents, etc. While we did learn some new things that reduced our tax liability somewhat, overall we didn't think this was a good value and next year we'll do it on our own.