Urgent Dental

Audrey 5 months ago

Pretty disappointed....my husband came here yesterday for an extraction. While he said the dentist was great, the staff severely dropped the ball when it came to sending his prescriptions for antibiotics and painkillers. Went to our pharmacy to pick up and was told nothing was sent. When we called the dentist, they said it was sent, when clearly it hadn't been. They then told us to call the pharmacy and ask them if it had been sent to another location...why would that be our responsibility to see if they sent it to the WRONG location?? We were then told that they'd send the prescription again but it probably wouldn't be ready till the NEXT DAY. My husband was in EXCRUCIATING pain through the night and barely slept at all. This is completely unacceptable for a dental office that specializes in URGENT CARE needs. You're dealing with people that are in serious pain and have infections that need immediate attention/medicine. There's really no excuse for this. I would advise for you guys to either send an old school paper prescription with the patients so they can go get their prescriptions themselves, or at the very least, follow up that evening to make sure the patient received their medication and isn't in horrific pain like my husband was left in. Pretty upsetting. The only reason why I left 1 star was because my husband liked the dentist that did his extraction. Other than that, you really deserve 0 stars for how horribly this situation was handled.

Crystal McKinley 9 months ago

I miss this guy so much when I’m in town I will need wk done very professional THANK YOU SIR

Cathy Eyman a year ago

First of all, these reviews are so outdated and I can see why. Unfortunately couldn’t post with zero stars because that’s the true rating. When a patient comes in to get help for their tooth pain, the expectation is that the entire team, most importantly the dentist that is checking out the patient would do their best to ensure that the patient is thoroughly examined before giving options just to get a payday! You can’t tell the severity of the tooth from an x-ray that was $160 with no examination. The dentist didn’t even look inside the mouth or touch the teeth!!! Then to top it off you say that it’s abscessed and don’t provide a prescription to clear up the infection that is clearly causing the pain! $7K to do root canal and crown is outrageous and pure robbery!!! Do not go to this place and seek treatment elsewhere! Embarrassing to say the least.

P K. a year ago

Amazing! I was needing an urgent, and emergency same day appointment, from the first phone call they were professional, understanding, patient, kind and happy to help! To the front desk, assistants and dentist… thank you Urgent Dental for taking great care of me.