Pop-A-Lock Locksmith Las Vegas

Bobby Valenzuela in the last week

What I’m about to say is the truth, I stand behind it, and I have video evidence and documentation to support what happened. I have already provided the video and information to the appropriate people, including GEICO, and I will be taking this matter directly to Pop-A-Lock as well. Saturday morning around 7:00 AM, my Jeep would not start while I was at Bagel Café on Rainbow. I called GEICO because I have roadside assistance, and they dispatched Pop-A-Lock. I was told approximately 45 minutes, but they actually arrived within about 30 minutes. The driver was initially very friendly. However, before he even properly inspected my Jeep or asked me any questions, he immediately said, “You need a battery.” My interior lights were still working, the vehicle was still receiving power, and the warning chime was functioning. Yet somehow, before performing any meaningful diagnostic work, the conclusion was already a battery. He contacted his supervisor, and I was shown a price sheet. Conveniently, the battery for my Jeep was listed at approximately $585. I was told payment needed to be made in cash, despite initially being told a payment link would be provided. The link was apparently canceled, and suddenly cash I asked him to actually put the battery in so we could see if the Jeep would start. He installed the battery he was trying to sell me — AND IT WAS DEAD. The battery he was trying to sell me did not even work. At that point, he asked where I purchased my battery. I told him Interstate. I then remembered that my Interstate battery had a three-year warranty. He suggested I leave my Jeep where it was and go get another battery. The problem? Interstate was closed that Saturday. So I called GEICO back and requested a tow. And this is where the experience changed completely. GEICO dispatched ASAP Towing, and the driver who arrived was absolutely phenomenal. He tried his jumper box first, which didn’t work. Then he connected my Jeep directly to his truck with a heavy-duty jumper cable to provide additional power. I was already speaking with my mechanic, Carlos, and asked if the driver could still tow my Jeep to the shop. He said absolutely. He safely loaded my Jeep onto the flatbed, I rode with him, and he was professional, respectful, friendly and helpful the He even spoke with my mechanic when we arrived. We got the Jeep started again without any problem. Before leaving, he shook my hand, gave me his business card and told me he was genuinely happy that he could help me and get me there safely. THAT is customer service. Unfortunately, I cannot say the same about my experience with Pop-A-Lock. After the Pop-A-Lock driver had done nothing to resolve my problem, he locked up his truck and came back asking if there was “anything for his time.” When I asked what he meant, he again said that tips were appreciated. My response was simple: You tried to sell me a $585 battery that I didn’t need, and the battery you tried to sell me was DEAD. I immediately contacted GEICO and reported everything that happened. I also provided them with the video showing the interaction, including the discussion about cash and tips. GEICO was extremely professional and told me that this was not the type of service or behavior they expect from companies they do business with. I was informed that the matter would be investigated and that the company would be placed on an appropriate review list. Let me be very clear: I am not saying every Pop-A-Lock employee or every location operates this way. I am saying that this driver’s conduct was unacceptable, and when someone is wearing your company’s uniform, driving a truck with your company’s name, phone number and information on it, they represent your company. Taking advantage of someone who is stranded and in distress — or even attempting to — is completely unacceptable. I personally would NOT recommend Pop-A-Lock based on this experience. ASAP Towing, on the other hand — THANK YOU. You showed me exactly what professionalism and genuine customer service should look like. 🏼

Kurt Kowaluk a month ago

Juan was great! Showed up and did a professional and efficient job. Started w a battery test, got a new battery installed and ready to go in very good time. Would recommend Juan and pop a lock to all my friends/family. Thanks again Juan!!

BB Hieb a month ago

I want to say a big thank you and appreciation to Tyler who came out at 9:30pm at night to replace the battery for my van, he was very quick and did a great job and did an amazing job with the complicated process of removing and replacing the battery components because it was not a simple task. Thank you Tyler! He was the best! 💯

Jamie Batiste 2 months ago

Called to get a quote for a battery replacement install and they immediately hung up on me?

Colton Green 2 months ago

READ THIS if you need help. They dont do roadside assistance. If the vehicle is on the side of the road they wont service it, they say roadside assistance so they can get in with insurance companies it is not roadside assistance. If your insurance company is sending them out request someone else, it will take hours, they will lie about having tried to contact you, if you ask what happened they will tell you, they dont do roadside assistance and accepted the job in error. IF YOU NEEF ASSISTANCE DONT USE THIS COMPANY. If your looking to be stranded or searching for an excuse for a tricky lawsuit then go for it. Worst in Vegas, I only wish I could rate them Zero Stars.