Choose the first lane.
01Cracked screen or damaged port
Device-repair shop. Ask about part quality, warranty and whether the repair affects water resistance.
02Liquid, heat or swollen battery
Power the device down when safe. A swollen, smoking or unusually hot battery is a safety issue; do not keep charging or pressing on it.
03Computer will not boot
If files matter, say that before authorizing a reset or drive replacement. Ask whether diagnosis and data recovery are separate services.
04Password, hacked account or cloud issue
Hardware repair may not solve an account problem. Start with the device maker or service provider's official account-recovery process.
BEFORE HANDING OVER A DEVICE
Protect your data.
- Back up what you can.
- Ask what access the technician needs and why.
- Get the diagnostic fee and repair estimate first.
- Ask whether data may be erased during repair.