Pinnacle Restoration

John Enfield a week ago

I wish they didn't store the trash and stuff that they remove from customers' properties in huge dumpsters in front of employees' homes 24/7/365. That's where it winds up when it leaves customers' homes, in a huge skip in another residential neighborhood that sits there all the time, blocking parking spaces and making it harder to drive by. When Republic Services hauls the full skip away, they put an empty one in its place. Makes a moldy stink and noise as they do it too. If trash blows out of the skip, they don't go after it and pick it up if it blows down the street. Then, the employees park their work trucks in front of other peoples' homes and get mad when you politely ask them to move their trucks so that you can use the spot in front of your own home. Very rude. I wouldn't hire this company. There are surely others that aren't a nuisance in residential neighborhoods.

felicia Sells Las Vegas 2 weeks ago

My personal experience: Horrible company please proceed with caution

Charente 4 months ago

I want to be fair so I will start with what they did well. They are good at working with insurance companies, securing funds, and getting you into relocation. That part of the process was handled. Everything after that is where it falls apart. Our insurance claim was nearly $90,000. Two years later I am still dealing with the consequences of their repair work. They installed trim throughout my entire home and never caulked any of it. I only discovered this because I spotted a roach traveling through the gap between the trim and the wall. Before they touched my home, this was not an issue. They created the entry points and left them open. Caulking is not expensive. It is not complicated. It was simply not done. They never sealed the tub after their work. That led to an ant problem. They removed an outlet during repairs and never restored it. The bathroom was not covered by insurance and was excluded from the work entirely. We are still dealing with those issues today. The flooring they installed has shifted significantly. I am now going to have to pay out of pocket to have their work properly finished. What makes this worse is that I personally recommended this company to my mother when she had a water damage situation. Here is what happened to her. They over mitigated her home to the point where her insurance refused to pay for repairs. They unplugged her refrigerator and destroyed it with no offer to replace it. My mother ultimately had to sell her house because of the substandard work they did. Two households. The same pattern. If you need someone to talk to your insurance company, they can do that. If you are trusting them to actually restore your home, please consider this a warning and do your research first.

Yvonne Hartze 8 months ago

They were very prompt in answering my call and coming to see what the damage was they were active and seeing that it was done right away they made phone calls to other subcontractors and have been very speedy and great service. Wonderful to work with.

MARILYN JOHNSON 9 months ago

Miranda is awesome to work with, always available for any concerns I have 24/7. The timelines, and cleanliness Pinnacle is the best!