WOW Carwash – S. Maryland

Slow slow slow.

Honestly, I’m kind of disappointed by WOW Car wash today. I’ve had a membership with them for a while now and they’ve always been pretty great. But today, the quality of the wash was much less than what should be expected. There was a lot of dirt left on both sides of the car and especially on the hood. The dirt wasn’t even that tough, I could buff it out with a towel afterwards, but I’ve never had to do that in the past. I don’t know if WOW is trying to save money by decreasing the strength of their wash, but I hope this trend is reversed in the future because after a year of being a loyal member I may have to look into switching to another company who can meet standard expectations for a wash.

This car wash is a nightmare. Their machine malfunctioned, spraying tar and recycled water all over my car. Employees took pictures, admitted the issue, and even had to call in a mechanic to fix it and replace filters afterward. The damage cost me an entire day and extra money to clean my car and salvage my products. And yet — when I filed a claim, they flat-out denied anything ever happened. Imagine that: they acknowledge the problem, fix the machine, but refuse to take responsibility for the damage they caused. This isn’t an isolated incident either. There are multiple claims against this place, and their pattern is clear: deny, deflect, and leave customers stuck with the bill. Bottom line: If you value your car, your time, and your money, avoid this car wash at all costs. They will do everything possible to dodge accountability, even when it’s obviously their fault.